Contact Center Solutions from SKC

contact center agentThe traditional contact center, with rows of agents answering incoming calls, is becoming obsolete. Today's technology savvy consumers want to reach you and access information not just by phone, but by email, IM, text and more. Avaya's contact center solutions from SKC enable companies to:
  • Reach clients using their preferred communication channels
  • Balance inbound and outbound communications
  • Optimize staffinglevels
  • Proactively reach out to build relationships, upsell and solve problems
  • Deliver a more personalized contact experience
  • Enhance and preserve client and employee loyalty

To learn more about how these solutions can help your business, contact an SKC representative today. With just a brief 15-30 minute meeting, our consultants will review your contact center roadmap, and identify ways to help you save money while delivering a better experience to your customers and prospects.